Customer service

Need help with shopping or want to know more about returns, delivery, sales terms and more? Well, you're in the right place!

Customer service links:

• Ordering & payment
• Delivery
• Happiness guarantee
• Returns & exchanges
• Terms of sale
• Caring for your jewellery
• Environment & ethics
• Contact

You can also learn more about Simone and her handmade jewellery.

Finally, learn more about the copyright policies, along with legal and privacy policies.

Testimonial:

• I love Simone's Australian inspired, environmentally friendly jewellery! They make perfect gifts and I always look forward to visiting the website to see Simone's new designs ...

  Liz - Darlinghurst, Sydney, Australia

• Not only were the earrings made with mind-blowing talent, contact and shipping went above and beyond - I received a note the day they were shipping and received them following morning.

  Alexandra - NSW, Australia

• I will definitely be shopping here again for both my mother and myself - it's so rare to find eco-conscious jewelery that have this sort of old-world elegance.

  Alexandra - NSW, Australia

• I purchased a Victorian etched pendant and absolutely treasure it, I never fail to get a comment from people about it.

  CarolK - Melbourne

• I was a bit hesitant to purchase anything from a different country. I decided to order a pair of earrings and to my amazement they arrived without a hitch.

  Sheri - USA

• I will continue to go to Simone for my earrings. They are beautifully made, and well constructed. I get a lot of compliments on them.

  Sheri - USA

• I got a pair of Simone's Victorian etched earrings for Christmas, which I adore, wear constantly and am always asked about!

  Miri - Timor-Leste

• I bought my sister a brooch for her birthday and she loves it.

  Miri - Timor-Leste

• Simone's shop is wonderful for someone based overseas - it's a great way to send friends back home in Australia fabulous gifts!

  Miri - Timor-Leste

• I bought three pairs of earrings from Simone and I love them. I also loved how they were presented when I opened the parcel.

  Catherine - Brisbane, Australia

• I love that I had my gorgeous earrings within 3 days from the time I bought them online.

  Catherine - Brisbane, Australia

• I love all of the jewellery that Simone creates.

  Catherine - Brisbane, Australia

• I purchased Simone's beautiful Poppy pendant and ring when my daughter Poppy was born. Every time I wear them it reminds me of such a special time!

  Mardi - Adelaide, South Australia

• Simone's pieces are absolutely stunning.

  Mardi - Adelaide, South Australia

• Terrific and personalised shopping experience. Items made with creative flair and love.

  Leah - Melbourne, Australia

• I especially love my poppy silver necklace and gorgeous chain bracelet.

  Leah - Melbourne, Australia

• Though thousands of miles apart, ordering from Simone is like she is next door. Super fast shipping to the US, hassle free and very very personable.

  Kristy - California, USA

• Simone is a true artist!

  Kristy - California, USA

• I ordered a necklace for my mom a couple of years ago. It is one of her favourite pieces of jewelry and one of her most asked about due to it's uniqueness and beauty.

  Kristy - California, USA

• I love my earrings. The skill of the artisanship and beautiful design using quality materials has meant that after over a year of constant wearing they still look as new. This is jewellery you will always treasure.

  Wendy - Australia

• This is jewellery you will always treasure.

  Wendy - Australia

• I stumbled across this simple, lattice butterfly wing in silver in Simone's shop. The wing is one of my favorite pendants. It's such a delicate, organic, distinctive piece of silver hanging lightly from a simple black, silk cord. It's art to be worn.

  DMC - South Florida, USA

• I purchased the Victorian cut out earrings as a gift for my mother. They were everything I hoped and more - exquisitely beautiful, elegant and delicate-looking, identical to the image on the website. My mother is in love with them.

  Alexandra - NSW, Australia

• I have a couple of necklaces and earrings from Simone. She changed the colour of the silk on one for me and it was perfect.

  Tammy - Canberra, Australia

• I always get a lot of compliments about the pendant and earrings I bought from Simone.

  Tammy - Canberra, Australia

• Beautiful quality, great service.

  Tammy - Canberra, Australia