Guaranteed happiness!

Simone really does want her customers to be happy with their purchases. So if you are less than happy with your order or it isn't suitable for any reason, simply return it and get your money back.

Returns under the guarantee need to be sent within 30 days of delivery of your order and items need to come back in the same condition that you received them.

Please let us know if you are making a return so that we know to expect it. Once the return has been received you will be issued with a refund for the cost of the item/s.

Refunds do not include delivery costs unless your return is due to damage during delivery, a faulty item or a mistake on our part. Learn more about these types of general returns and exchanges.

Important: items you have asked to be custom made or extensively altered generally cannot be returned unless there is a fault, the item was damaged during delivery or if there was an error on our part. If you have any questions about a custom made item, please contact us.

Please note: returns which are lost in the post generally cannot be refunded, so please ensure your return is packaged well and consider insuring it or sending it by registered post.

Free repairs!

If your item has minor damage due to wear or an accident within three years from purchase, please contact us and more often than not we will be able to undertake repairs with no labour costs.

You may need to pay for postage and - depending on what is required - possible materials costs.

Note that items which have major damage, particularly to the 'focus' of the piece (eg. a pendant being badly scratched or dented), may not be able to be repaired and you would instead need to consider replacing the item. Contact us to discuss the situation and we'll be happy to give you an idea of what will be needed to repair your item or if it is beyond repair.

Incorrect, damaged or faulty items

If you need to make a return because your item has a fault, was damaged in delivery or due to an error on our part, please read more about of general returns and exchanges.

Customer service

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Free shipping!

Standard delivery is free to Australian addresses!

Learn more about delivery.

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