Ordering & payment

Ordering

When you checkout you will be taken to a secure Shopify server. Shopify is a PCI Compliant web-based shopping cart, which provides you with a high level of security. Learn more.

Once you are ready to proceed with checkout, at the first step you will enter your delivery address and contact details - your delivery address can be different to the contact/billing details you provide.

At the second step you will be able to select a shipping option based on your delivery address. You will then be given the total cost for your order. At this stage you will also be able to enter in a discount code if you have one.

Payment

Once you have finalised your details in the shopping cart, you will then proceed to pay for your order via a secure Paypal server, where you can use either a credit card or a Paypal account to complete payment. Note that you do not need a Paypal account to complete your purchase.

You can cancel your order at any point up until you finalise your payment details in Paypal.

Payments made via Paypal are very secure and at no time will your credit card details be disclosed either to Simone Walsh or Shopify. You will also have the protection of Paypal should anything go wrong with your order.

Note that if you pay via a Paypal account which has insufficient funds and which isn't linked to a credit card, then an e-cheque will be generated (or an e-check if you're in the US!). These can take several days to clear and as per Paypal's instructions we will be unable to ship your order until the funds have cleared into our account.

Payment by direct deposit from Australia

If you are in Australia, we also accept payment by direct bank deposit in Australian dollars.

If you would prefer to pay this way, please contact us prior to ordering for the bank account details.

Note that we will be unable to post your order until funds have cleared, which can take a day or so.

Requesting changes to your items

If the alterations are minor as indicated in the listing for the product you are purchasing (such as change of necklace length), please leave a note with the details when you checkout or contact us asap after placing your order.

If the alterations are more complex or are not mentioned in the listing, it's best to contact us to discuss this before ordering.

Sending an order to a gift recipient

You can opt to have your order sent directly to a gift recipient. Items are always sent wrapped and an invoice/receipt is never included.

If you would like to include a note to the person receiving the delivery, please enter it into the additional information box when you checkout.

Testimonial:

• I love Simone's Australian inspired, environmentally friendly jewellery! They make perfect gifts and I always look forward to visiting the website to see Simone's new designs ...

  Liz - Darlinghurst, Sydney, Australia

• Not only were the earrings made with mind-blowing talent, contact and shipping went above and beyond - I received a note the day they were shipping and received them following morning.

  Alexandra - NSW, Australia

• I will definitely be shopping here again for both my mother and myself - it's so rare to find eco-conscious jewelery that have this sort of old-world elegance.

  Alexandra - NSW, Australia

• I purchased a Victorian etched pendant and absolutely treasure it, I never fail to get a comment from people about it.

  CarolK - Melbourne

• I was a bit hesitant to purchase anything from a different country. I decided to order a pair of earrings and to my amazement they arrived without a hitch.

  Sheri - USA

• I will continue to go to Simone for my earrings. They are beautifully made, and well constructed. I get a lot of compliments on them.

  Sheri - USA

• I got a pair of Simone's Victorian etched earrings for Christmas, which I adore, wear constantly and am always asked about!

  Miri - Timor-Leste

• I bought my sister a brooch for her birthday and she loves it.

  Miri - Timor-Leste

• Simone's shop is wonderful for someone based overseas - it's a great way to send friends back home in Australia fabulous gifts!

  Miri - Timor-Leste

• I bought three pairs of earrings from Simone and I love them. I also loved how they were presented when I opened the parcel.

  Catherine - Brisbane, Australia

• I love that I had my gorgeous earrings within 3 days from the time I bought them online.

  Catherine - Brisbane, Australia

• I love all of the jewellery that Simone creates.

  Catherine - Brisbane, Australia

• I purchased Simone's beautiful Poppy pendant and ring when my daughter Poppy was born. Every time I wear them it reminds me of such a special time!

  Mardi - Adelaide, South Australia

• Simone's pieces are absolutely stunning.

  Mardi - Adelaide, South Australia

• Terrific and personalised shopping experience. Items made with creative flair and love.

  Leah - Melbourne, Australia

• I especially love my poppy silver necklace and gorgeous chain bracelet.

  Leah - Melbourne, Australia

• Though thousands of miles apart, ordering from Simone is like she is next door. Super fast shipping to the US, hassle free and very very personable.

  Kristy - California, USA

• Simone is a true artist!

  Kristy - California, USA

• I ordered a necklace for my mom a couple of years ago. It is one of her favourite pieces of jewelry and one of her most asked about due to it's uniqueness and beauty.

  Kristy - California, USA

• I love my earrings. The skill of the artisanship and beautiful design using quality materials has meant that after over a year of constant wearing they still look as new. This is jewellery you will always treasure.

  Wendy - Australia

• This is jewellery you will always treasure.

  Wendy - Australia

• I stumbled across this simple, lattice butterfly wing in silver in Simone's shop. The wing is one of my favorite pendants. It's such a delicate, organic, distinctive piece of silver hanging lightly from a simple black, silk cord. It's art to be worn.

  DMC - South Florida, USA

• I purchased the Victorian cut out earrings as a gift for my mother. They were everything I hoped and more - exquisitely beautiful, elegant and delicate-looking, identical to the image on the website. My mother is in love with them.

  Alexandra - NSW, Australia

• I have a couple of necklaces and earrings from Simone. She changed the colour of the silk on one for me and it was perfect.

  Tammy - Canberra, Australia

• I always get a lot of compliments about the pendant and earrings I bought from Simone.

  Tammy - Canberra, Australia

• Beautiful quality, great service.

  Tammy - Canberra, Australia