Returns
Of course I want my customers to be happy, so if you are less than happy with your item or if it isn't suitable for any reason, you can return it for a refund of the purchase price within 30 days of receiving it.
Learn more about my happiness guarantee and how to make a return under this guarantee.
If you wish to make a return or organise an exchange for an item which is faulty, was damaged during delivery or is incorrect due to an error on my part, please read on.
Faulty items
Items which are faulty are a rare occurrence as I always endeavour to check pieces thoroughly. However, occasionally a problem can slip through without being spotted.
If you discover a genuine fault with your item, please contact me and I will organise to replace your item. Such returns generally cannot be accepted after six months of purchase, by which time any faults should have become apparent.
I may ask you to return the faulty item to me so that I can see what went wrong and can also recycle the metal. If this is the case I will reimburse you for any postage costs.
Read my terms of sale for further information about my warranty in relation to faulty items.
Items damaged during delivery
If your item arrives damaged, please contact me asap to organise a replacement.
I would ask you to also contact the post office or other delivery organisation on your side to lodge a complaint about this as such issues generally need to be reported on both ends of the delivery.
I may ask you to return the damaged item to me so that I can see what went wrong and can also recycle the metal. If this is the case I will reimburse you for any postage costs.
Errors on my part
I do my utmost to make sure my items and orders go out just as they've been ordered. However, like everyone else, I'm only human and very occasionally mistakes happen!
If you feel I have sent something in error, have missed/misread an instruction or anything similar, please contact me and I'll work with you to fix the problem.
If I have sent an incorrect item, I may ask you to return it to me. If this is the case I will reimburse you for any postage costs.
Return of custom made items
Note that items you have asked me to custom make or extensively alter for you generally cannot be returned unless there is a fault, the item was damaged during delivery or if there is an error on my part.
