Shipping

Shipping & handling costs

Shipping costs for almost all individual items are US$2.50 within Australia and US$4.50 outside of Australia (US$3.50 to New Zealand). Multiple item orders do increase this cost, but only by small increments per item.

Costs for shipping are based upon your location and how many items you order. These costs are fully calculated prior to completing checkout.

Turnaround time

Generally I aim to have orders turned around within 1 to 2 working days of receiving payment. If there is a delay for any reason I will contact you.

If you urgently require your order please contact me to discuss this.

Shipping

Items are shipped from Sydney, Australia. I post items by Australia Post, using airmail for deliveries outside of Australia and parcelpost within Australia.

Delivery to most locations outside of Australia generally takes between 3 to 8 working days. Delivery within Australia is usually within 2 to 6 working days.

Delays are rare, but they may occur for reasons beyond my control, including checking by your local customs officials.

Packaging

My orders are mostly shipped in small boxes which both protect your purchases and should be thin enough to fit through any letterbox, meaning you are unlikely to need to make a special trip to pick up your purchases.

If you order several items or some of the few larger pieces I sell, the box I use will need to be larger.

All jewellery purchased is wrapped to help protect it.

Tracking and insurance

Tracking of parcels is not available from Australia without paying exorbitant international courier charges (from US$60).

Also costs of insurance are high enough that I do not include these in my standard shipping prices.

Should you wish to purchase insurance for your delivery, please contact me asap after placing your order to arrange this. Note that the starting cost for shipping including insurance will be approximately US$17.00.

Express shipping

Express Post is available as an option for deliveries within Australia and will guarantee next working day delivery to most Australian addresses.

However, for most other countries I have not included options for express international courier. This is because these costs are generally very high and can vary a great deal by destination.

If you would like to find out more about the cost of an international courier, please contact me and I will provide you with a quote.

Missing deliveries

Generally deliveries are reliable from Australia and it is very rare for items to go missing in transit.

However, if an item you have ordered from me has not arrived after 8 working days, I would ask that you wait another couple of working days prior to contacting me as it may well arrive during that time.

If your order still has not arrived, please contact me to discuss the matter. If you purchased insurance for your delivery I can undertake a claim immediately and replace your order. Otherwise I make decisions on a case-by-case basis.

Note that all of the customs barcodes for my orders are scanned and I retain copies of the barcode for each international delivery, helping Australia Post to investigate missing parcels.

Customs and import duties

Unfortunately I have no control over any duties which may be added to the cost of your parcel by your own country's customs officials. As the importer, it is the responsibility of the customer to pay any such duties which may be applicable.

However, note that the vast majority of my deliveries have not attracted duties in most countries, but you should check with your local officials if you are concerned about this.

All of my international parcels containing jewellery are labelled as 'fashion accessories' on the customs forms.