Simone Walsh <h2>Shipping &amp; handling costs</h2> <p>The delivery cost for almost all individual items in my international shop is US$4.50 to most countries outside of Australia. Multiple item orders do increase this cost, but only by small increments per item.</p> <p>Total costs for shipping are based upon your location and how many items you order. This is fully calculated prior to completing checkout after you have input your delivery address details.</p> <p>Australian and New Zealand customers, please note that you will probably prefer to make your purchases through my <a href="http://www.shop-aud.simonewalsh.com">Australian shop</a>, where prices for jewellery and shipping are in AU$, meaning no currency conversion bank fees for Australian customers either!</p> <h2>Turnaround time</h2> <p>Generally I aim to have orders turned around within 1 to 2 business days of receiving payment. If there is a delay for any reason I will contact you. Note that some items are made to order and may take longer - this is indicated in the item listing where this is the case.</p> <h2>Shipping</h2> <p>Items are shipped from the Blue Mountains, just outside of Sydney in Australia. I post items by <a href="http://www.auspost.com.au" target="_blank">Australia Post</a>, using airmail for deliveries outside of Australia and parcelpost within Australia.</p> <p>Delivery to most locations outside of Australia generally takes between 4 to 8 working days. Delivery within Australia is usually within 2 to 6 working days.</p> <p>Delays are rare, but they may occur for reasons beyond my control, including checking by your local customs officials.</p> <h2>Packaging</h2> <p>My orders are mostly shipped in small boxes which both protect your purchases and should be thin enough to fit through any letterbox, meaning you are unlikely to need to make a special trip to pick up your purchases.</p> <p>If you order several items or some of the few larger pieces I sell, the box I use will need to be larger.</p> <p>All jewellery purchased is wrapped to help protect it.</p> <h2>Tracking</h2> <p>Unfortunately tracking of parcels is not available from Australia without paying exorbitant international courier charges. These start from US$60 for a delivery.</p> <h2>Express shipping</h2> <p>Express Post is available as an option for deliveries within Australia and will be received next working day to addresses in NSW and the ACT. Most other Australian addresses arrive the next working day as well but it is not guaranteed from my postcode area.</p> <p>However, for most other countries I have not included options for express international courier. This is because these costs are generally very high (upwards of US$60) and can vary a great deal by destination.</p> <p>If you would like to find out more about the cost of an international courier, please <a href="http://www.simonewalsh.com/contact">contact me</a> and I will provide you with a quote.</p> <h2>Missing deliveries</h2> <p>Generally deliveries are very reliable from Australia and it is rare for items to go missing in transit.</p> <p>However, if an item you have ordered from me has not arrived after 8 working days, please <a href="http://www.simonewalsh.com/contact">contact me</a>.</p> <p>Note that all of the customs barcodes for my orders are scanned and I retain copies of the barcode for each international delivery, helping Australia Post to investigate missing parcels. However, it can take some time to get a response from them.</p> <h2>Customs and import duties</h2> <p>Unfortunately I have no control over any duties which may be added to the cost of your parcel by your own country's customs officials. As the importer, it is your responsibility to pay any such duties which may be applicable.</p> <p>The majority of my deliveries have not attracted duties in most countries, but you should check with your local officials if you are concerned about this.</p> <p>All of my international parcels containing jewellery are labelled as 'fashion accessories' on the customs forms.</p> 2007-09-16T23:48:32+10:00 shipping 113732 2007-09-16T23:48:32+10:00 62112 2010-03-03T23:52:09+11:00 <notextile> <h2>Shipping &amp; handling costs</h2> <p>The delivery cost for almost all individual items in my international shop is US$4.50 to most countries outside of Australia. Multiple item orders do increase this cost, but only by small increments per item.</p> <p>Total costs for shipping are based upon your location and how many items you order. This is fully calculated prior to completing checkout after you have input your delivery address details.</p> <p>Australian and New Zealand customers, please note that you will probably prefer to make your purchases through my <a href="http://www.shop-aud.simonewalsh.com">Australian shop</a>, where prices for jewellery and shipping are in AU$, meaning no currency conversion bank fees for Australian customers either!</p> <h2>Turnaround time</h2> <p>Generally I aim to have orders turned around within 1 to 2 business days of receiving payment. If there is a delay for any reason I will contact you. Note that some items are made to order and may take longer - this is indicated in the item listing where this is the case.</p> <h2>Shipping</h2> <p>Items are shipped from the Blue Mountains, just outside of Sydney in Australia. I post items by <a href="http://www.auspost.com.au" target="_blank">Australia Post</a>, using airmail for deliveries outside of Australia and parcelpost within Australia.</p> <p>Delivery to most locations outside of Australia generally takes between 4 to 8 working days. Delivery within Australia is usually within 2 to 6 working days.</p> <p>Delays are rare, but they may occur for reasons beyond my control, including checking by your local customs officials.</p> <h2>Packaging</h2> <p>My orders are mostly shipped in small boxes which both protect your purchases and should be thin enough to fit through any letterbox, meaning you are unlikely to need to make a special trip to pick up your purchases.</p> <p>If you order several items or some of the few larger pieces I sell, the box I use will need to be larger.</p> <p>All jewellery purchased is wrapped to help protect it.</p> <h2>Tracking</h2> <p>Unfortunately tracking of parcels is not available from Australia without paying exorbitant international courier charges. These start from US$60 for a delivery.</p> <h2>Express shipping</h2> <p>Express Post is available as an option for deliveries within Australia and will be received next working day to addresses in NSW and the ACT. Most other Australian addresses arrive the next working day as well but it is not guaranteed from my postcode area.</p> <p>However, for most other countries I have not included options for express international courier. This is because these costs are generally very high (upwards of US$60) and can vary a great deal by destination.</p> <p>If you would like to find out more about the cost of an international courier, please <a href="http://www.simonewalsh.com/contact">contact me</a> and I will provide you with a quote.</p> <h2>Missing deliveries</h2> <p>Generally deliveries are very reliable from Australia and it is rare for items to go missing in transit.</p> <p>However, if an item you have ordered from me has not arrived after 8 working days, please <a href="http://www.simonewalsh.com/contact">contact me</a>.</p> <p>Note that all of the customs barcodes for my orders are scanned and I retain copies of the barcode for each international delivery, helping Australia Post to investigate missing parcels. However, it can take some time to get a response from them.</p> <h2>Customs and import duties</h2> <p>Unfortunately I have no control over any duties which may be added to the cost of your parcel by your own country's customs officials. As the importer, it is your responsibility to pay any such duties which may be applicable.</p> <p>The majority of my deliveries have not attracted duties in most countries, but you should check with your local officials if you are concerned about this.</p> <p>All of my international parcels containing jewellery are labelled as 'fashion accessories' on the customs forms.</p> </notextile>